Entry-Level Desktop Support Engineer - IT Career Starter in Bali
Kickstart your IT career with Alphaeus Pte. Ltd. as an Entry-Level Desktop Support Engineer in the vibrant heart of Bali! This is a fantastic opportunity for fresh graduates or early-career professionals to gain hands-on experience in desktop, laptop, hardware, and software support. Join a dynamic team in a beautiful location and work with the latest tools and technologies.
As an Entry-Level Desktop Support Engineer at Alphaeus Pte. Ltd., you will be the first point of contact for our users, providing them with technical assistance and support. You will work closely with our IT team to ensure that our systems and networks are running smoothly. This role is perfect for someone who is passionate about technology and wants to build a career in IT.
Bali offers a unique blend of culture, adventure, and relaxation, making it an ideal place to live and work. Join us and be part of a supportive and innovative team that values your growth and development.
📋 Tanggung Jawab Pekerjaan
- Provide first-line technical support to end-users, including desktop, laptop, and hardware issues.
- Install, configure, and troubleshoot software and hardware.
- Assist in the deployment and maintenance of IT infrastructure.
- Document and maintain IT assets and inventory.
- Escalate complex issues to the appropriate IT team for resolution.
- Monitor and report on system performance and availability.
- Participate in on-call duty to ensure quick response to user issues.
- Stay updated with the latest technology trends and best practices.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in IT support or a related role.
- Familiarity with Windows and macOS operating systems.
- Knowledge of networking concepts and protocols.
- Proficiency in using IT support tools such as ServiceNow, Jira, and Confluence.
- Basic understanding of hardware components and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
🛠️ Keahlian
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