Admin Customer Experience

PT. CustomerFirst Solutions is a leading provider of customer experience solutions in Jakarta, dedicated to helping businesses build stronger, more loyal customer relationships. As an Admin Customer Experience, you will be responsible for managing and optimizing our customer support operations, ensuring that every interaction with our clients is seamless, efficient, and leaves a lasting positive impression.

In this role, you will work closely with our customer support team to handle inquiries, manage customer data, and ensure that our customers receive timely and accurate responses. You will also be responsible for maintaining our customer relationship management (CRM) system, Salesforce, and other related tools to ensure that our customer data is up-to-date and easily accessible.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data in Salesforce and other CRM tools to ensure accuracy and completeness.
• Handle customer inquiries and complaints, providing timely and professional responses.
• Coordinate with the customer support team to ensure that all customer issues are resolved efficiently.
• Generate and analyze reports on customer interactions to identify trends and areas for improvement.
• Assist in the development and implementation of customer support processes and procedures.
• Provide exceptional customer service to both internal and external stakeholders.
• Stay up-to-date with industry trends and best practices in customer experience management.
• Participate in team meetings and contribute to the development of customer support strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in a customer support or administrative role, preferably in a CRM or customer experience context.
• Proficient in using Salesforce and other CRM tools.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Familiarity with data analysis and reporting tools such as Tableau or Power BI is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in both English and Indonesian is required.

🛠️ Keahlian

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